faq

disclaimer:

due to the handmade nature of products, each bandana may vary slightly. this includes the color, pattern placement, size, and shape. this means no two items are exactly the same and your pup's piece is unique!

our products are not animal proof, nor should your pet be unattended while wearing our products. paw and prairie is not responsible for any damage due to misuse.

processing time:

our current processing time is 10 to 14 days from order to ship date. we try our hardest to get our bandanas in your pups paws as soon as possible. each item is handmade by us and quality takes time. if you require a rush order, please let us know prior to purchasing.

COVID-19 notice:

due to COVID-19, post offices have been experiencing higher than usual traffic. we cannot guarantee the delivery standards from canada post and shipments may take longer than usual. please review our shipping policy in detail prior to placing an order.

shipping policy:

we ship internationally using canada post and your local post provider. shipping time and costs will vary depending on the service that you choose at checkout. please ensure your shipping address is accurate before purchase.

you will be notified when your package is dropped at the post office and tracking will be available at that time if you have selected a tracking option. paw and prairie is not responsible for delays due to weather, strike, pandemics, other conditions, or delayed processing by the post office.

shipping prices subject to change depending on current market, size, or weight of your order.

if you live in the Calgary area and wish to pick up your order from our home in SE Calgary, you can select free local pickup at checkout. once your order is ready for pickup, you will receive an email to contact us and coordinate a date and time to pick up your order.

return policy:

we do not accept returns due to the fact that our items are handmade to order. we provide detailed sizing information under the faq section in our header as well as in every product description. please let us know if you have any questions before purchasing.

exchange policy:

exchanges are permitted due to defect or if you are unsatisfied with your order due to quality or imperfection. please email us with photos and a detailed explanation of any imperfection noted. shipping back to paw and prairie is the responsibility of the customer. once we receive your defective item, we will replace with a new item as soon as possible.

paw and prairie is not responsible for lost or stolen packages and bandanas cannot be replaced if damaged due to customer or animal misuse and damage.

cleaning instructions:

we recommend spot cleaning your paw and prairie products. hand wash cool and iron as needed.